Meals 2GO Catering & Cakes FAQ - Wegmans (2024)

Meals 2GO Catering & Cakes

Where do I find allergen, nutrition, and calorie information?

Additional nutrition information is available upon request by contacting our Customer Care Center at 1-800-WEGMANS.

Are gluten-free options available?

Menu items made with no gluten-containing ingredients are available; please click here.

We identify items that are made without gluten-containing ingredients by including “Made with No Gluten-Containing Ingredients” on the product’s label or on signage that references the item. Made with No Gluten-Containing Ingredients does not mean the item is gluten free. It means the item was not made with any ingredients derived from wheat, rye or barley, but may contain gluten due to shared preparation areas (shared preparation areas include ovens, cutting boards, utensils, grills, and fryers).

For more information, visit our Gluten-Free FAQs page.

Will any items require reheating?

Yes. Some Catering entrees and side dishes are cold at pickup and require heating before serving. Please take this into consideration when planning out your timetable. Catering reheating instructions can be found here. Serving instructions will appear on the label.

What is the cancellation policy?

You can cancel your order up to 24 hours prior to your pick up or delivery time through the Meals 2GO App or at meals2GO.com. If you need to cancel your order with less than 24 hours’ notice, please contact the store as soon as possible. If your order has already been prepared, you may be charged for some or all of the order.

I am a 501c3 organization. Can I order tax exempt?

Yes, we accept tax exemption through Meals 2GO for any 501c3 organization when you log in with your Wegmans for Business account.

What forms of payment are available?

Full payment is required in advance with a valid credit card, Wegmans for Business charge card, or Wegmans gift cards. All applicable state and local taxes will be included in your purchase total. Sign in is required for tax exemptions applied to qualifying Wegmans for Business accounts. We apologize for any inconvenience, but we are unable to accept EBT as a method of payment online. Please call your store for assistance.

Are utensils included with Catering orders?

Serving utensils are included with each Catering item. Eating utensils (forks, knives, spoons) along with plates, napkins, and cups should be ordered separately and can be found in the Extras category.

Is there a fee to order on Meals 2GO?

Prices on Meals 2GO are the same as they are in stores, and there is no fee to order individual meal items. A small additional service charge may be added to catering orders to cover the cost of preparing the order.

Can I get my Meals 2GO order delivered?

Yes! Delivery is available at most locations for your meal or catering order. Our no-contact delivery* is provided by third-party partners. Exceptions apply for holiday meals and entrees.

*By selecting no-contact delivery, your delivery will be left per your instructions.

What happens if I do not select no-contact delivery?

If you do not select no-contact delivery, please be ready to receive your order as the driver may return your food to the store. Additional charges may be incurred for redelivery.

Meals 2GO and Catering Delivery Pricing

$20 – $30.99 Order | $3.99 Fee | Delivery Only
$31 – $199.99 Order | 13% of order total | Delivery Only
$200 – $499.99 Order | 15% of order total | Delivery*
$500+ Order | $75 Fee | Delivery*
*You can add specific Delivery instructions.

In stores with bag legislation, what bags are used for Meals 2GO and Catering orders?

All Catering and Meals 2GO orders will use paper bags at no charge to customers.

How far ahead can I order Meals 2GO, a cake or Catering online?

You can place an order up to 40 days prior to the date and time of pickup, with a minimum of 24 hours’ notice required for cakes and most Catering orders.

Can I change my cake order on Meals 2GO?

No. The order cannot be changed online or in the app. Please contact your pickup store at the number listed in the order details in your confirmation email for assistance.

Can I order a cake with a photo online?

Yes! You can upload a JPG or TIFF image. We recommend uploading an image that is 8.5 in. x 11 in. The maximum file size for each photo is 10MB. If you are ordering more than one photo cake, the combined file size of all your images must be under 15MB.

The final size of the image on your cake will depend on the size of the cake, the decoration selected, and the length of any message you add.

By uploading a photo, you acknowledge that you are the copyright holder and approve this use or have the copyright holder’s approval for this use. We cannot fulfill orders that do not meet these standards.

Are all image and message requests accepted?

Orders are reviewed by our store teams, and any requests containing profane, inappropriate or copyrighted language and/or images will not be fulfilled. Copyrighted images or trademarks can only be used when permission is obtained by the owner of the copyright or trademark in writing.

What is true color frosting?

Our true color frosting is derived from fruits and vegetables and free of any artificial colors. Our frosting shades are thoughtfully curated with taste in mind for your enjoyment.

How do I place an order?

Please visitmeals2GO.com or download the Meals 2GO App. Choose your store and select carryout, curbside or delivery to begin your order.

Why can’t I find an item I’ve ordered before?

We change our menu seasonally to reflect the freshest offerings currently available. Also, sometimes items that are rarely ordered may be removed from the menu.

Can I customize my Meals 2GO order?

We want to make your meal the way you’d like it best, so we’ve enabled the ability to customize your order wherever we possibly can.

Is tipping required for delivery orders?

Tipping is an option and is a great way to support delivery drivers. 100% of your tip goes to the driver.

What is the maximum wine purchase amount?

Meals 2GO wine purchases are limited to 48 bottles per day.

Meals 2GO Catering & Cakes FAQ - Wegmans (2024)

FAQs

Can you freeze Wegmans meals to go? ›

These entrées stay fresh up to two weeks in the refrigerator, so you can just grab one to have on standby for those nights when you are not sure what your dinner plan is. Or, they can go right into the freezer.

Can I cancel a Wegmans order? ›

To cancel an order, simply log back into wegmans.com or the Wegmans App and find your pending order under “My Orders & Receipts.” You can cancel an order online up to the time Instacart's Personal Shopper starts shopping the order in the store. Typically, this is 1-2 hours before the requested delivery or pickup time.

Does Wegmans do holiday meals? ›

From Thanksgiving to New Year's Day, we have an array of cultural, classic, and non-traditional holiday menu options to spark your creativity and please your guests.

How to heat Wegmans shrimp gyoza? ›

Toaster Oven
  1. Place a sheet of aluminum foil in a toaster oven.
  2. Place gyoza on the foil and face the grilled surface up.
  3. Heat gyoza for approx. 5 minutes with 400-450°F.

Can you freeze already prepared meals? ›

Absolutely. Most frozen recipes — from raw and cooked meat to casseroles and dumplings — can be cooked or reheated directly from the freezer. Just keep in mind that dishes will take about one-and-a-half times longer to cook.

How long can frozen meals be kept? ›

Cold Food Storage Chart
FoodTypeFreezer [0°F (-18°C) or below]
Soups and stewsVegetable or meat added2 to 3 months
LeftoversCooked meat or poultry2 to 6 months
Chicken nuggets or patties1 to 3 months
Pizza1 to 2 months
49 more rows
Sep 19, 2023

What does Wegmans do with unsold food? ›

Our zero-waste initiatives include donating excess food to area food banks and farms, a commitment to composting, and exploring new recycling programs for materials such as waxed cardboard.

Can you return food to Wegmans? ›

Yes—you can print your receipt and bring it to the store with the item for a refund. Or, if you used your Shoppers Club card to place the order, you can go the service desk at any Wegmans location and they can look up your receipt for you. All posted refund policy requirements still apply.

Can I cancel an order before it is delivered? ›

As a result, before you cancel, you should read the cancellation policy. Some companies require you to cancel an order within 30 minutes or an hour of placing it. Some companies may allow you 24 hours to cancel an order. Many companies will not allow you to cancel an order after it has shipped.

What is the best day to go to Wegmans? ›

Best Days To Shop at Wegmans: Sunday, Monday and Wednesday

“The best day to shop at Wegmans is at 8 a.m. on Monday mornings,” said Samantha Landau, consumer expert at TopCashback.com. “This is when the stock is fresh and it will be unlikely that your favorite items are out of stock.

Who is Wegmans competition? ›

Wegmans Food Markets's competitors

Price Chopper Supermarkets is a regional grocery store chain. Whole Foods Market is a company operating a chain of natural and organic foods supermarkets. Safeway is a company operating a supermarket chain.

Does Wegmans pay extra on holidays? ›

Beyond that, we offer: Premium pay for hourly employees who work on a Sunday or a recognized holiday.

Can you eat cooked dumplings the next day? ›

If you plan to use it within 2 days, refrigerate it in the coldest part of your refrigerator, otherwise place it in the freezer and defrost when ready to use it again. While reheated pork dumplings taste fine, freshly wrapped and cooked ones are better.

Do you eat gyoza hot or cold? ›

After it has been cooked it is best to eat it straightaway while it's still hot, though some people like a cooler, or even cold, gyoza, however you don't just eat it as it is. If you are eating in a restaurant then they will provide a dipping sauce, and if you buy it in a supermarket it will normally come with a sauce.

Can you microwave frozen gyoza? ›

Microwave method

Place frozen dumplings in a microwave safe container. Add enough water so that it covers the dumplings by half or 2/3. Cover and microwave on high for 2-3 minutes or until dumplings are cooked through. Drain the remaining water.

Can I freeze diet to go meals? ›

Diet-to-Go meals can last 7 days in the fridge or 30 days in the freezer. According to the company's website, Diet-to-Go offers customers support from registered dietitians, health coaches, and nutritionists by phone or email.

Can you freeze supermarket ready meals? ›

Store ready-meals in the fridge unless the pack says you can freeze them. Store prepared convenience foods in the fridge unless instructions are given for freezing. To be sure, always check instructions when you buy prepared convenience food.

Can you freeze fed meals? ›

Since FED. heat and eat meals have no added preservatives, they can be kept up to three months in the freezer. All our meals are made daily by hand in small batches, so please make sure you eat within three months of the best before date on the label when freezing. Always remember to store your FED.

Can you freeze meal simple meals? ›

We do not suggest that you freeze our Meal Simple entrees. It is best enjoyed fresh!

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