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FAQs
Why won't my Litter-Robot connect to the app? ›
Make sure bluetooth is enabled. Accept Location Services if prompted. If the app is unable to find Litter-Robot via your device's bluetooth, move your mobile device closer to your Litter-Robot, check that your mobile device's bluetooth is turned on, and the power button on your Litter-Robot is blue.
How do I reconnect my offline Litter-Robot? ›Re-connecting Litter-Robot 3
- Perform a hard reset on your Litter-Robot. Unplug the unit from the back of the base. ...
- Ensure you are using the latest version of the Whisker app. ...
- Update your network in the Whisker app. ...
- Reboot your router. ...
- Press both the Cycle and Empty buttons together for approximately 3 seconds.
Litter-Robot 4 requires a 2.4 GHz WiFi signal and IPv4 or IPv6 addressing (5 GHz band not supported). * SmartScale™ technology to record cat weight is most accurate on a firm surface, not carpeting.
Can you use Litter-Robot without an app? ›You can use it without WiFi, just click the AUTO button and it will enter the sensor cleaning mode.
Why does my Litter-Robot say it's offline? ›Note: Litter-Robots and Feeder-Robots need to be placed somewhere with a strong WiFi signal. If your phone is showing a low WiFi signal in the same area as the robot, it is likely that the robot will have a difficult time maintaining a connection, resulting in a poor user experience.
How do you send a Litter-Robot back? ›Ship Litter-Robot
We will provide a shipping label for a $60 deduction from the refund amount. Print and attach the label to the box, then drop it off at your nearest FedEx location.
If possible, place Litter-Robot in the same location as the old litter box (at least during transition). Make sure the unit is on a firm, level surface in a cool, dry location. If the unit is placed on carpet or uneven flooring, you will need to use our Carpet Tray accessory to improve the accuracy of weight readings.
Why is my Litter-Robot not connecting? ›Reboot your router and/or modem. While the unit is at the Home position with the solid blue light, unplug your unit from the BASE, not the wall. (For Feeder-Robot, unplug from bottom of unit and plug back in) Wait 15 seconds, plug it back in, and allow it to cycle until the solid blue light comes on (“Ready” status).
How to put Litter-Robot in pairing mode? ›Make sure your mobile device's bluetooth is enabled. To start the onboarding process, put the Litter-Robot into setup mode. Press and hold the Connect button on the control panel for three seconds. The control panel will turn solid blue with a yellow light on the bottom.
How do you reset the Litter-Robot WiFi? ›Perform a hard reset of your Litter-Robot.
- Unplug the power inlet from the back of the unit for at least 1 minute.
- Plug the unit back in and allow it to cycle fully.
- Once the unit has reached a solid blue light ready status, open the app.
- Begin onboarding as usual.
What app do you download for Litter-Robot? ›
The Whisker App | Litter-Robot & Feeder-Robot.