Hotel Supervisor Job Description (2022)

Job Descriptions

Hotel SupervisorJob Description

4.6

163votesfor Hotel Supervisor

Hotel supervisorprovides staff safety and all organizational mandatory training to ensure compliance with OSHA, Health Department and JCHAO guidelines.

Hotel SupervisorDuties & Responsibilities

To write an effective hotel supervisor job description, begin by listing detailed duties, responsibilities and expectations. We have included hotel supervisor job description templates that you can modify and use.

Sample responsibilities for this position include:

Compile statistics for FO and provide reports relating to that area

Complete all paperwork and duties before leaving

Assist in other areas of the hotel as needed

(Video) Supervisor job description

Develops and maintain a file of guest preferences

Monitors restaurant activities by actively participating in the service

Demonstrates through knowledge and ability in execution of the service steps

Senses guest needs and quickly responds to maximum satisfaction

Coordinates resources for “special events”

Understands methods of preparation and preparation of all foods served

Hotel SupervisorQualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications forHotel Supervisor

List any licenses or certifications required by the position:CPR, CFC, EPA, HVAC, AED, TABC, MUST, TIPS, SAFE, SERV

Education forHotel Supervisor

Typically a job would require a certain level of education.

Employers hiring for the hotel supervisor job most commonly would prefer for their future employee to have a relevant degree such asAssociate and High School DegreeinHotel Management, Education, Management, Business, General Education, Technical, Hospitality, Associates, Communication, Graduate

Skills forHotel Supervisor

Desired skills forhotel supervisorinclude:

Compliance with all safety and health standards set by OSHA and local Health Department

Safety and health standards set by OSHA and local Health Department

All aspects of facilities maintenance and equipment

Cleaning chemicals and their safety

Electrical

Fax equipment

Hotel HVAC

Hotel Property Management System

Hotel housekeeping programs and chemicals used

(Video) 5 Essential Skills for Hotel Supervisors

(Video) What is a Hotel Supervisor ?

Desired experience forhotel supervisorincludes:

Must be able communicate written and verbally in a professional manner

Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions

Responsible for ensuring high guest satisfaction via the delivery of memorable experiences

Knowledge of proper cleaning techniques, use and requirements or equipment

At least 1 year of related general repair required

Confidently recommends wine selection to match menu times and guest preferences

Hotel SupervisorExamples

Our innovative and growing company is looking to fill the role of hotel supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

Responsibilities for hotel supervisor

  • Sets the example as a true “Island Hotel Ambassador” by maintaining effective coverage, cleanliness, and functionality of the hotel lobby area
  • Assists the Chief Wellness Officer in overseeing the day-to-day operations and in the development and communication of departmental strategies, goals policies and procedures
  • Contributes to the preparation of the annual departmental operating budget and financial plans
  • Manages food and beverage inventory and ordering relative to anticipated business volume for optimal freshness and minimal waste and performs monthly inventory for computing food and beverage cost of goods sold
  • Performs quarterly food and beverage vendor RFP for locally sourced items
  • Identifies additional sales opportunities to enhance revenue in partnership with other department heads
  • Ensures a safe and secure environment by manages risk exposure to guests, colleagues, assets, through developing a team that is fully trained on risk procedures/policies, proper food handling, and fully compliant
  • Develops and maintains rapport with key community contacts to ensure a visible presence in the local community
  • Promotes holistic wellness and fitness with guests, the team and the local community
  • Participates in at least one local food and beverage-oriented organization

Qualifications for hotel supervisor

  • Serve as the primary public relations representative to optimize awareness of hotel and brand in local community
  • Associate degree, preferably in hotel management or related field
  • Ability to remain on feet long periods of time, walking, reaching, bending, stooping, lifting at times up to 30 pounds
  • Supervise the service of the Food and Beverage Department ensuring a high level of quality and consistency
  • Inspect club lounge, stewarding areas, room service and Stephen F's Bar daily to ensure high quality food and food presentation and cleanliness
  • Minimum three years of experience in facilities maintenance

Our company is growing rapidly and is hiring for a hotel supervisor. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.

(Video) Housekeeping Supervisors Job Description

Responsibilities for hotel supervisor

  • Produce reports to inform management of occupancy and production levels, forecast, package pickups, city survey
  • MUST have High-rise leadership experience (within the Security Industry)
  • Checks all equipment and baskets on a regular basis to make sure that they are in good condition as per the department standards
  • Informs Floor Agent of any check out rooms to be cleaned
  • Inspects vacant cleaned rooms thoroughly with check list, then reports them to the housekeeping office for release to Front Office
  • Checks all guest room supplies in rooms meet the departmental standards
  • Receives special requests from guests and satisfies it and forwarded it to superior in order to be updated in their profiles
  • Makes sure that turn down service is being done as per standards
  • Controls and orders the flowers in guest rooms as per standards
  • Controls the flowers in public areas in order to have always fresh flowers up to the standards

Qualifications for hotel supervisor

  • Must be flexible to the business needs, this is a 24/7/365 operation
  • Administrative Skills / Office Suite experience
  • Professional guest service and problem resolution abilities
  • Strong work ethic – must lead by example
  • Ability to easily learn new technology quickly
  • HotSOS experience a plus!

Our innovative and growing company is looking to fill the role of hotel supervisor. To join our growing team, please review the list of responsibilities and qualifications.

Responsibilities for hotel supervisor

  • Advises any lost and found articles and brings it to the Assistant Executive Housekeeper
  • Reports suspicious persons or actions to superior
  • Responsible for ordering guest and cleaning supplies, store requisition in coordination with the housemen
  • Ensures that guest iron board covers are always clean and controls them before being sent to the guest room
  • Schedules mattress turning according to a check list
  • Moves floor agents during shift to wherever additional floor agents are needed
  • Supervises the activities of floor agents to ensure clean, attractive and well maintained guest rooms, hallways and service areas according to set standards are on order to achieve prompt courteous service
  • Monitors floor agents to ensure that VIP guests receive special attention and amenities
  • Maintains appropriate standards of dress, hygiene, uniforms, appearance and conduct of housekeeping employees
  • Enforces guest satisfaction through personalized service and guest recognition

Qualifications for hotel supervisor

  • Previous supervisory experience a must
  • Must have Hotel Front Desk experience
  • Technical school or formal technical skills training
  • Previous Front Office experience in a large hotel with at least 300 keys in a luxury property required
  • Inspects occupied guest rooms and all other Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair as required
  • Responsible for floor key when in possession and wears it on his/her body during shift

Our innovative and growing company is hiring for a hotel supervisor. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.

Responsibilities for hotel supervisor

  • Communicates positively with colleagues and superior to ensure effective teamwork and high morale
  • Handles any guest complaints or problems promptly and ensure that all incidents are reported to superior to maximize guest satisfaction
  • Organizes day to day work requirements and set required standards against which work will be checked, in accordance with correct procedures and administration on an as and when required basis
  • Ensures that all equipment, furniture and furnishings are maintained, checked and kept in good working order in accordance with correct procedures and report all relevant faults
  • Ensures cleaning stores, linen room, trolleys and materials are kept clean and tidy at all times
  • Maintains regular attendance in compliance with hotel standards, as required by scheduling, which will vary according to the needs of the Hotel
  • Ensures that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue
  • Supervises, trains, supports, and monitors Room Attendants, turndown attendants, and Housemen
  • Plans, lays out, schedules, and assigns the work of as cleaning, scrubbing, mopping and washing rooms, toilets, hallways, and other areas
  • Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Qualifications for hotel supervisor

  • Basic understanding of group billing concepts arrival/departure flow to include preparation/room blocking
  • Thorough knowledge of general maintenance procedures
  • Must be available to work weekends and some evenings
  • Innovative and solution driven
  • To oversee the service of food and beverage in the Lowndes Bar and Kitchen, Terrace al Fresco, Banqueting and Room Service as required
  • To fully understand the menu descriptions as dictated by the Food and Beverage Manager and Executive Chef, and to encourage up selling by ensuring that all relevant information is given to staff prior to the commencement of service

Our growing company is searching for experienced candidates for the position of hotel supervisor. If you are looking for an exciting place to work, please take a look at the list of qualifications below.

Responsibilities for hotel supervisor

  • Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk
  • Directly responsible for organizing, supervising, scheduling & planning of Hotel Projects to maximize cost efficiency and motivate employees to complete each project assigned on time and under budget
  • Provide technical expertise on site cost estimates, negotiate contract change orders, establish project objectives, maintain policies & procedures
  • Responsible for all administration requirements and job cost as directed by Company Management personnel
  • Continuous update of Brand knowledge and Brands Standards
  • Complies at all times with Island hotel standards and regulations to encourage safe and efficient hotel operations
  • Attends hotel meetings, departmental briefings, and departmental meetings in a timely manner, attentively and take responsibility and ownership of issues being presented
  • The ability to ensure maximization of revenues and control of expenses in all areas under control
  • The ability to perform other tasks, projects, or requests assigned by hotel management and staff
  • Driving beverage revenue in the outlets and maintain beverage cost within budget

Qualifications for hotel supervisor

  • Must have at least one (1) year supervisory experience
  • To advise the Food and Beverage Manager, or in his/her absence, the Executive Chef or Duty Manager of any problems relating to guests or their order
  • To take a personal interest and pride in ensuring that the restaurant and service areas are kept clean and in an orderly state at all times
  • 3 to 5 years of field experience desired
  • The skills and abilities necessary of this position are typically acquired through two or more years’ experience in a customer service field
  • Ability to work with Casino Marketing, Resort Operations and Food and Beverage functions in developing, implementing, and meeting established service levels

Related Job Descriptions

(Video) Hotel Reservation Supervisor Job responsibilities.

FAQs

What are the responsibilities of a hotel supervisor? ›

Role Responsibility
  • Supervising a team of staff.
  • Ensuring staff are managed efficiently and meet targets.
  • Servicing hospitality meeting rooms within agreed timescales.
  • Ensuring your areas of work are kept clean throughout the day.
  • Completing all meeting room set-ups and clearing requests on schedule.

What are the 5 responsibilities of supervisors? ›

The five key supervisory roles include Educator, Sponsor, Coach, Counselor, and Director. Each is described below. Note that in your role as a supervisor, you will be using these five roles, in some combination, simultaneously, depending on the needs of the team members.

How do you answer what do you expect from a supervisor? ›

Example Answer #2

I would like to be able to go to my manager if I have an issue or idea and to be able to feel comfortable in expressing my thoughts. I would also expect my supervisor to be open and honest with me and to let me know if there is anything I could improve upon or do differently in my work.

Videos

1. Topic 15 Job of Floor Supervisor
( Hotel management Housekeeping Knowledge)
2. Hotel Housekeeping Supervisor Duties and Responsibilities
(Hotelier Channel)
3. Front Office Supervisor | Front Office Operation Subject
(EMMANUEL JOSHUA FAJARDO)
4. Restaurant Supervisor duties and responsibilities.
(Hotelier Channel)
5. SUPERVISOR Interview Questions and ANSWERS! (How to PASS your Supervisor Interview!)
(CareerVidz)
6. IHG® - A Day in the Life of a Housekeeping Supervisor at Holiday Inn®
(Join IHG)

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