Hotel Organizational Chart: Definition, How to & Templates | Edraw (2022)

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Know it All about Hotel Organizational Chart

Hotels usually provide services to the guests staying on their premises, including lodging, breakfast, brunch, lunch, hi-tea, and dinner services. It also provides the SPA services and all other services. The hotel services are like business services, or we can say that the hotel is also an organization. So, keeping the hotel organizational chart with them is also a need.

In this article, we will discuss the hotel organizational chart, what things are included in it. We will also see how to make a hotel organizational chart, some templates, and a lot more.

What is a Hotel Organizational Chart?

The hotel organizational chart is the hierarchical graphic representation of the internal structure of the entities and the departments working at the hotel. The hotel organizational chart shows us the different positions in the hotel and the departments working under these positions.

It shows us the relationship between each department in the hotel and how they communicate and collaborate over a project. The chart depicts how the employees or teams are communicating and to whom they are reporting. The hotel organizational chart is simply a blueprint of the internal structure of a hotel, and with this model, we can figure out the flow of leadership in a hotel.

The chart shows us the hierarchy of different departments. For example, it tells us that the Executive Assistant Manager reports to the General Manager in a hierarchy.

The size, shape, and hierarchy of different hotels are not the same as it ultimately depends on the size of the hotel.

Hotel Organizational Chart: Definition, How to & Templates | Edraw (1)

Who will include in the hotel org chart

As the hotels' size grows and gets smaller, its departments and employees also get less in number. In this section, we will generally see what things are included in a basic hotel organizational structure.

General Manager

The general manager is the leader of all the departments working in the hotel. He takes necessary decisions for the hotel and administers all the performances of the departments.

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Assistant General Manager

The assistant general manager is the right hand of the general manager. He helps him in administering the governance of the hotel. The assistant manager makes all the necessary decisions when the general manager is not present on the premises.

Front Office

The front office is the main character of the hotel. It is the one who provides all the services to the guests from the booking till they leave the hotel.

Housekeeping

The housekeeping staff is responsible for every corner of the hotel. And checks for any dirtiness in the hotel to remove it quickly before the eyes of guests see it.

Food Production

The food department is responsible for making breakfast, brunch, lunch, hi-tea, dinner, and drinks. They are responsible for the dishes' cleanliness, and the quality and quantity of food they make.

F&B Service

The F&B Service is responsible for serving the food they get from the food production department. They manage the time on which they would serve the food.

Engineering

The engineering department is responsible for the hotel's maintenance and fixes all the defects on the hotel structure that could make the guest feel bad.

Security

The security department is also the major player in the hotel, and the whole business depends on this department. The hotel's security checks for any dangers inside the hotel and provides security to every staff and guest.

Some critical departments are mentioned above, but the hotel also includes more departments like human resources, marketing, accounting, etc.

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How to Make a Hotel Organizational Chart?

Every hotel should have a hotel organizational chart through which the managers make the necessary decisions. The employees and departments get to know to whom they need to communicate or report. You can also track the cross-functioning departments with this chart. Below is the general way of making the hotel organization chart.

  • See your hotel
    • How huge is it?
    • How many employees and departments are there?
    • Is it more hierarchical or matrixed?
    • Is it divisional or flatter?
    • Get the information about the hotel.
  • Get the information about each employee and department in the hotel
    • Their functions
    • Whom they communicate
    • Everything Else
  • Write all information on the chart
    • Use computer software like EdrawMax to do it. You will also get templates from Template Community.
  • Create the chart
    • Urge all the departments and employees to create the chart.

Hotel Organizational Chart Templates

To understand the concepts more, we will see some templates of different hotel organizational charts in this section.

Small hotel organizational chart

Hotel Organizational Chart: Definition, How to & Templates | Edraw (5)

It is an illustration of the small hotel organizational chart. Here, we can see the corporate owner. It only happens when the hotel just started its business after this, the general manager reports to the owner. The trainee employee communicates with the owner and the front desk attendant. The chart is hierarchical and matrixed as different departments are cross-functioning.

Medium hotel organizational chart

Hotel Organizational Chart: Definition, How to & Templates | Edraw (6)

The above illustration is of the medium hotel organizational chart. The chart is more hierarchical. The departments are flowing from the corporate owner to the front desk attendant.

Large hotel organizational chart

Hotel Organizational Chart: Definition, How to & Templates | Edraw (7)

The illustration is of the large hotel organizational chart. The primary department is the general manager. The chart is divisional and more hierarchical. This type of hotel is spread across the world and contains dozens of departments.

5-star hotel organizational chart

Hotel Organizational Chart: Definition, How to & Templates | Edraw (8)

Source: www.orgcharting.com

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The above illustration is of the five-start hotel organizational chart. The chart is the same as the large hotel organizational chart that is more divisional and hierarchical.

The organizational chart of the housekeeping department

Hotel Organizational Chart: Definition, How to & Templates | Edraw (9)

Source: pinterest

The chart is simply hierarchical with some flatness as it is the organizational chart of only one department.

Hilton organizational structure

Hotel Organizational Chart: Definition, How to & Templates | Edraw (10)

Source: pinterest

The Hilton is the most consequential brand of the hotel industry and the giant in hoteling services. Its organizational chart is more hierarchical, more matrixed, and more divisional.

Use EdrawMax for Organizational Chart Creation

The hotel organizational chart is very crucial to use. The critical administrative tasks are taken using this chart. The employees and the departments know the chain of command. They get who is their leader and to whom they will report. The admins see which department needs more improvement and extension.

You can use the best application on the internet, EdrawMax , to make the hotel organizational chart. EdrawMax is the famous diagram-making software that anyone can use regardless of their background.

The software contains thousands of diagram-making symbols and hundreds of templates that you can use to make your diagram look perfect and complete. You can also import your templates to modify them further. EdrawMax is free for your preliminary work, but the premium version is also available for advanced features. That contains reasonable pricing options as compared to other softwares.

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FAQs

What is a hotel organizational chart? ›

The hotel organizational chart is the hierarchical graphic representation of the internal structure of the entities and the departments working at the hotel. The hotel organizational chart shows us the different positions in the hotel and the departments working under these positions.

What is an organizational chart template? ›

Organizational chart templates are pre-formatted chart guides that help you to quickly create an organizational structure. They detail the generic structure of the human capacity of your organization and require you to fill in other relevant information that is particular to your business.

What is an organization chart answer? ›

An organizational chart is a diagram that visually conveys a company's internal structure by detailing the roles, responsibilities, and relationships between individuals within an entity.

What is the importance of organizational chart in hotel? ›

Every hotel, whether it's big or small, needs an organizational structure to carry out its daily operations. It is used to help divide tasks, specify the job for each department, and delegate authority within and among departments. Effective job specifications will increase work productivity and efficiency.

What type of organization is a hotel? ›

Most hotels use a hierarchical organizational structure with pre-defined roles and departments. Their employees have clearly-defined responsibilities and everyone knows their roles. Usually, a general manager is at the top of the hierarchy, and this position oversees the various departments within the hotel.

What are the 4 types of organizational structure? ›

The four types of organizational structures are functional, multi-divisional, flat, and matrix structures.

How do I create an organizational chart template? ›

On the Insert tab, in the Illustrations group, click SmartArt. In the Choose a SmartArt Graphic gallery, click Hierarchy, click an organization chart layout (such as Organization Chart), and then click OK. To enter your text, do one of the following: Click in a box in the SmartArt graphic, and then type your text.

What is the purpose of organizational chart? ›

An organisation chart, also known as an org chart or organisational chart, is a useful tool that businesses can use to display the structure of their company. Presented in the form of a flow diagram, the chart helps to show the relationships between different departments and employees.

What are three purposes of an organizational chart? ›

When other business units need the org chart, they know who to go to. Business leaders use the organizational chart in several instances, such as for presentations, to justify adding or reducing headcount, and to determine where an employee might have the opportunity to shift job roles.

Who comes first in organizational chart? ›

Types of organizational charts

Typically in the shape of a pyramid, a hierarchical org chart features the first-in-command, or the highest-ranked employee or collectively ranked group, at the top of the chart. Some common first-in-command examples include a managing board or a CEO (chief executive officer).

What are the types of organizational chart? ›

There are three main types of org charts: hierarchical, matrix and flat. Hierarchical Org Chart: This is the most common type, and it gives rise to the synonym Hierarchy Chart.

Why is it called hotel? ›

The word hotel is derived from the French hôtel (coming from the same origin as hospital), which referred to a French version of a building seeing frequent visitors, and providing care, rather than a place offering accommodation.

What are hotels used for? ›

The primary purpose of hotels is to provide travelers with shelter, food, refreshment, and similar services and goods, offering on a commercial basis things that are customarily furnished within households but unavailable to people on a journey away from home.

Who is the head of the hotel in Organisational structure? ›

The title "hotel manager" or "hotelier" often refers to the hotel's General Manager who serves as a hotel's head executive, though their duties and responsibilities vary depending on the hotel's size, purpose, and expectations from ownership.

What are the main elements of an organization? ›

Five elements create an organizational structure: job design, departmentation, delegation, span of control and chain of command. These elements comprise an organizational chart and create the organizational structure itself. "Departmentation" refers to the way an organization structures its jobs to coordinate work.

What is organizational structure PDF? ›

Organizational structure is a way or method by which organizational activities are divided, organized and coordinated. The organizations created the structures to coordinate the activities of work factors and control the member performance. Organizational structure is shown in organizational chart.

How do you read an organizational chart? ›

Learn how to read an organizational chart. Look at the highest block on the chart. This is the person in the department with the most responsibility. Look down and to the left of the highest block on the chart that branches out.

How do you create an organizational chart in Word? ›

How to Build an Org Chart in Word - YouTube

How do I create an org chart in Excel? ›

How to Build an Organizational Chart in Excel
  1. Click SmartArt. Choose the Insert option in the top ribbon, then click on the SmartArt button.
  2. Click on Organization Chart in hierarchy fly-out. ...
  3. Add text to org chart shapes. ...
  4. Add or remove shapes in organization structure. ...
  5. Update org chart format.

How do you create an organizational chart in Excel from a list? ›

Create an organization chart from a new data file
  1. To start the Organization Chart Wizard, click File > New and click the Organization Chart category, and then click Create. ...
  2. On the first page of the wizard, select Information that I enter using the wizard, and then click Next.

What is importance of organisation? ›

Advertisements. Organizations are systems created to achieve common goals through people-to-people and people-to-work relationships. They are essentially social entities that are goal-directed, deliberately structured for coordinated activity systems, and is linked to the external environment.

What are the advantages of organizational chart? ›

5 Benefits of a Small Business Organizational Chart
  • Each employee can see their role in the context of the entire company. ...
  • You can make quicker decisions about allocating labor resources. ...
  • It helps prevent silos and duplicated work. ...
  • It improves communication and collaboration (especially for distributed teams)
Aug 17, 2021

What are the benefits of organizational structure? ›

To run more efficiently, a business may implement an organizational structure in its workplace.
...
Advantages of this structure may include:
  • Cost-efficient.
  • Fosters good communication.
  • Higher employee morale.
  • Faster decision making.

What is best organizational structure? ›

A traditional line organizational structure is truly the place to start for most companies, especially the smaller ones that don't necessarily comprise a vast number of departments or require a major number of links in the chain of command/communication.

How do I format an org chart in Powerpoint? ›

Head to the “Insert” tab and then click “SmartArt.” In the Choose a SmartArt Graphic window that opens choose the “Hierarchy” category on the left. On the right, click an organization chart layout, such as “Organization Chart.” When you're done, click “OK.” Click a box in the SmartArt graphic, and then type your text.

What is organizational structure example? ›

It's similar to the line structure, except that in this case the staff advises, gives opinion, makes reports, authorizes and supports the organization. Organizational structure examples of this type include insurance companies, engineering firms, law firms, regulatory agencies, etc.

What are the types of organization explain in detail? ›

There are 5 types of organizations such as Line Structure Organization, Line and Staff Organization, Functional Structure Organization, Matrix Structure Organization and Project Structure Organization.

What are the types of organization PDF? ›

There are three main types of organization structure. 1) Line organization 2) Functional organization 3) Line and Staff organization.

What are the 3 types of organizations? ›

Three forms of organizations describe the organizational structures that are used by most companies today: functional, departmental and matrix. Each of these forms has advantages and disadvantages that owners must consider before deciding which one to implement for their business.

What are the 3 types of organizational structures? ›

There are three main types of organizational structure: functional structure, divisional structure and a blend of the two, called matrix structure.

What is organizational plan? ›

What is Organizational Planning? Organizational planning is the process of defining a company's reason for existing, setting goals aimed at realizing full potential, and creating increasingly discrete tasks to meet those goals. Each phase of planning is a subset of the prior, with strategic planning being the foremost.

What is the importance of organization chart? ›

Organizational Charts help employees clearly identify all team leaders within their organization. Providing this information to all employees minimizes the amount of time wasted dictating who to pass on information to.

What is importance of organizational chart? ›

Organisation chart benefits

A well-presented org chart can improve clarity and communication for a business, helping to show clear lines of authority and the position of each employee within the company. Here are the main advantages: Effectively manage growth.

What do organizational charts show? ›

An organizational chart shows the internal structure of an organization or company. The employees and positions are represented by boxes or other shapes, sometimes including photos, contact information, email and page links, icons and illustrations. Straight or elbowed lines link the levels together.

What is organizational chart of a restaurant? ›

An organizational chart in the restaurant will identify everyone's responsibility and duties. It will also clarify the authority to make sure there are no conflicts or chaos. This chart will make it incredibly easier to contact the right person in case of any problems.

What is the purpose of organization? ›

(2018) defined organizational purpose as “an organization's meaningful and enduring reason to exist that aligns with long-term financial performance, provides a clear context for daily decision making, and unifies and motivates relevant stakeholders” (p. 4).

What are the benefits of organizational structure? ›

To run more efficiently, a business may implement an organizational structure in its workplace.
...
Advantages of this structure may include:
  • Cost-efficient.
  • Fosters good communication.
  • Higher employee morale.
  • Faster decision making.

What is best organizational structure? ›

A traditional line organizational structure is truly the place to start for most companies, especially the smaller ones that don't necessarily comprise a vast number of departments or require a major number of links in the chain of command/communication.

How do I do an organizational chart in Word? ›

On the Insert tab, in the Illustrations group, click SmartArt. In the Choose a SmartArt Graphic gallery, click Hierarchy, click an organization chart layout (such as Organization Chart), and then click OK.

Why is organizational chart important in a restaurant? ›

Creating an organizational chart helps team members visualize the roles of each staff member. In turn, this helps to streamline tasks and ensure that the restaurant runs smoothly. It also helps staff to understand who they report to and who is in charge of the many sections within a restaurant.

What are the types of organizational structures briefly define each? ›

Types of organizational structures
  • Hierarchical org structure.
  • Functional org structure.
  • Horizontal or flat org structure.
  • Divisional org structures (market-based, product-based, geographic)
  • Matrix org structure.
  • Team-based org structure.
  • Network org structure.

What is functional organizational structure? ›

What Is Functional Structure? A functional structure is a type of business structure that organizes a company into different departments based on areas of expertise. These departments serve as functional units and are overseen by functional managers or department heads.

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